How shopping abroad and shipping to Ukraine works
Pokupka is a parcel-forwarding service that delivers orders from foreign online shops to Ukraine. We have warehouses in eight countries: Poland, Germany, Czechia, Spain, Portugal, Italy, the UK and the USA. You buy an item and have it shipped to our warehouse address, and we bring the parcel to Ukraine and hand it over for delivery to a branch or to your door.
Many European and American shops do not ship to Ukraine or do not accept Ukrainian cards. A warehouse address in the shop's country solves the first problem, and our Buy-for-me service in Poland and Spain solves the second.
How to order delivery from abroad
I buy it myself
Sign up for free in your personal account at moya.pokupka.eu. After signing up you get a customer number and the addresses of our warehouses. Place your order in the online shop and enter the warehouse address of the right country as the delivery address. Once the parcel arrives at the warehouse, we send it to Ukraine on the next shipment according to that country's schedule.
Pokupka buys it for me
If the shop does not accept your card or you would rather not enter your payment details on a foreign website, order the Buy-for-me service. It is available for shops in Poland and Spain, including Inditex brands: Zara, Massimo Dutti, Bershka, Stradivarius, Pull&Bear, Oysho, Zara Home. Send the product link from your account and top up your balance, and an operator will place and pay for the order for you. Our Buy-for-me fee is 0%, and Buy-for-me orders are delivered at a separate rate: from Poland - 1.49 €/kg, from Spain - 2.09 €/kg (see the terms on these countries' pages).
What the delivery cost is made of
- International delivery - the price per kg for each country is shown in the rates table above. For some shipments, volumetric weight is taken into account.
- Delivery within Ukraine - depends on the number of parcels and how you receive them: at a branch or door-to-door. From three parcels up, we consolidate them after customs clearance, so delivering each one costs less. In Kharkiv, Ternopil, Chernihiv and Rivne, Pokupka delivers with its own courier service at no extra charge.
- Customs duty - if the value of a parcel exceeds €150, customs duty and VAT are charged on the amount above that limit. The calculator on this page works it out automatically.
The calculator will show an estimated total for a specific weight and item value. Oversized items are priced individually.
Express shipping for heavy parcels
For heavy purchases and energy equipment - portable power stations, inverters, batteries - there is a separate express shipping rate from Poland, Germany, Czechia, Spain and Portugal. The price is fixed for weights up to 2, 5, 10, 20, 30 kg, and the parcel is delivered to a Nova Poshta branch. All terms and surcharges are listed in the express rates table.
Tracking and support
You can see the status of every parcel in your personal account - from its arrival at the warehouse abroad to its handover for delivery in Ukraine. We take care of customs clearance. You can ask our support team about delivery via Telegram, WhatsApp or e-mail, and Buy-for-me operators answer on Viber every day from 09:30 to 00:00. All contacts are on the Contacts page.
Where to shop
Not sure which shop to start with? The "Shop catalog" section lists popular online shops in each country by category: clothing and footwear, electronics, cosmetics, home goods and kids' products. Pick a shop, have your order shipped to our warehouse address, and receive your purchases in Ukraine.