What you can and cannot send

Check an item before you buy it: what we deliver, what is restricted and what is prohibited.

Allowed

Clothing, shoes, bags, textiles New and used, including faux fur and leather. Except counterfeits and natural fur.
Electronics and household appliances The device must show its manufacturer and model. A built-in battery is fine.
Power stations and inverters By express delivery. More about delivery
Toys and stationery
Costume jewellery Not made of precious metals and without precious stones.
Wooden and metal goods Finished goods. Raw timber and scrap metal are not accepted.
Household chemicals

Restricted

Perfume, cosmetics, nail polish From Europe - in sealed factory packaging with labelling. From the USA - only cosmetics without flammable ingredients (creams, etc.); perfume, mists, deodorants and sprays cannot be shipped from the USA (air transport). No aerosols or used products.
Medicines Over-the-counter medicines and those registered in Ukraine, in intact original packaging with the leaflet. No prescription drugs.
Vitamins, dietary supplements, sports nutrition In original packaging. They count towards the food limit: 10 kg in total.
Food Only in the maker's original packaging with the ingredients listed. Up to 10 kg in total (with packaging) per recipient and no more than 2 kg of one kind per parcel. We don't accept food that needs refrigeration or spoils quickly.
Batteries and power banks New Li-ion, LiFePO4, AGM and gel batteries - if the terminals are insulated. Power banks and batteries - new only. A battery inside a device may be used. No lead-acid or loose used batteries. More about delivery
Books We don't accept books in Russian, with anti-Ukrainian content or more than 100 years old.
Military uniforms, helmets, binoculars, drones Uniforms, patches, helmets, binoculars and drones that fly for up to an hour. No thermal imagers, scopes or night-vision devices.
Car parts New or used, but labelled and clean - no fuel, oil or acid residue. No combustion engines or airbags.
Tyres Intact, no cuts or deformation. Minimum tread depth: 1.6 mm cars, 0.8 mm motorcycles, 1 mm trucks, 2 mm buses. No tyres mounted on rims.
USB drives, discs, SIM cards New only, in factory packaging.
Knives Kitchen knives are allowed. Other knives - blade no longer than 9 cm.
Fishing gear Rods, spinning rods and tackle; bait - artificial only, in factory packaging. No electric fishing gear, monofilament nets or traps.
Parcels worth more than €150 Allowed, but customs duty and VAT are paid on the amount above €150.

Prohibited

Counterfeits and replicas Copies of branded clothing, shoes, bags, electronics (including Apple), perfume and cosmetics, and pirated media.
Alcohol, tobacco, e-cigarettes and e-liquids IQOS, pod systems and cartridges too.
Aerosols, gas cylinders, lighters, fire extinguishers Anything that contains gas or is under pressure.
Thermal imagers, night vision, scopes, GPS trackers Also collimator sights, eavesdropping devices and lock picks.
Weapons and ammunition Any weapons, including air guns, as well as models and replicas, bows and stun guns. Non-kitchen knives with blades over 9 cm.
Explosive, flammable, corrosive, toxic and radioactive substances Fireworks, petrol, acetone, solvents, acids, alkalis, electrolyte, antifreeze, mercury, dry ice, fertilisers.
Prescription medicines, narcotic and psychotropic substances Cannabis in any form.
Lead-acid and used standalone batteries No used power banks either.
Unlabelled electronics, home-made devices Also devices with fluorescent or ultraviolet lamps and appliances with refrigerant - air conditioners, fridges.
Combustion engines, airbags, chainsaws
Money, payment cards, securities, vouchers
Jewellery and precious stones Gold, silver, platinum, diamonds, pearls, amber, etc.
Antiques, works of art, stamps, medals Items more than 100 years old, original paintings, icons, sculptures, collectibles.
Identity documents Passports, driving licences, etc.
Animals, plants, seeds Whether alive or not; cut flowers and planting material too.
Pet food and veterinary products Pet toys and accessories are allowed.
Natural fur, exotic animal skins Fur coats, sheepskin coats, fur-trimmed clothing, ivory goods.
Russian-language publications, goods from Russia Also anti-Ukrainian publications and pornography.
Unlabelled liquids and powders Bottles, jars and bags that don't show what's inside or what it's for.
Biological samples, organs, blood
Soil, stones, raw timber, scrap metal Stone products in factory packaging are allowed.

Customs duty and limits

Parcels up to €150 per recipient are duty-free. Several orders worth no more than €150 in total can be registered to one recipient.
Above that, customs duty and VAT are paid on the amount over €150. We take care of customs clearance. Calculate the cost
Orders to our warehouses can be placed within the warehouse country, and for warehouses in the EU also from other EU countries. Orders from other countries (for example, China or Japan) are not accepted at the warehouses.

This list is not exhaustive: restrictions under the laws of Ukraine, the EU, the USA and the transit countries also apply. Full rules: Terms of service. Can't find your item? Message us: Telegram @pokupkasupport.